Please make your selection with care. Some products may not be returned (see below). Others are subject to a restocking fee.
All canceled orders are subject to processing fees if refunded amount is not applied as credit for future orders.
E-mail us before returning anything: firstname.lastname@example.org
Do Not Send Returns Back To The Warehouse Address on Shipping Label! They Will Get Lost!
No refunds after 30 days.
Custom Sails Not returnable except in the case of an error on the part of Shade Sails, LLC.
- You refuse a delivery without inspection
- You miss a delivery appointment
- You return a non-defective or undamaged product
No refunds on plans or engineering services.
Skyclipse 320 & Skyclipse 370
Skyclipse 320 & 370 sails are made to order from stock patterns. Skyclipse 320 & 370 sails ship Express Post via Air direct from New Zealand.
Only some Skyclipse 320 and Skyclipse 370 sails are returnable or can be exchanged. The following colors may be returned or exchanged minus a 20% restocking fee and our actual shipping, handling, and payment processing costs: Desert Sand, Coastal Cream, Karloo, and Chino.
These ship direct from our New Zealand facility and generally take 7-14 days by International Express Mail.
NOTE: Skyclipse 320, Skyclipse 370, and Custom Sails are shipped via United States Postal Service. Providing a valid USPS delivery address is the responsibility of the customer. Any losses due to provision of an invalid delivery address are the sole responsibility of the customer.
Custom WAVES are not returnable.
Goods received damaged or defective will be replaced upon return. e-mail email@example.com before returning to acquire return shipping labels.
Warranties: All warranty issues are the responsibility of the manufacturer and should be addressed to them. Shade Sails makes no warranty as to the suitability of the products sold.
Applicable building codes and community regulations vary from place to place. It is the responsibility of the buyer to obtain any permission required by the local government or community
e-mail us before returning anything: firstname.lastname@example.org