Dear Customer, Congratulations on your choice of a Shade Sail product. This product is guaranteed against defects or damage caused by faulty workmanship or materials used in its construction, when used for it’s intended purpose and under normal conditions. This warranty applies for a period of twelve months. Shade Sails also warrants the shade fabric against ultraviolet degradation for a period of two years. In the event of a warranty claim, the customer must notify Shade Sails in writing within one month of the failure warranted against.  Custom Sails larger than 80′ around the perimeter are only warrantied against flaws in workmanship and materials for one year.  Sails with perimeters greater than 80′ around are not warrantied for any specific life span or longevity. This warranty, together with the limitations set forth below, represent a bargained for aspect of the product purchased by customer and the warranty limitations are reflected in the purchase price. All limitations herein constitute a bargained for term of purchase.


Your warranty covers defects in materials and/or workmanship, which adversely effects the product’s ability to perform, including fading.

1) Fault Limitations / Installation

There is no warranty coverage for damage to the product caused by improper installation. Shade Sails offers installation services if so desired and customer has opted for self-installation in order to reduce the cost of the product. All limitations herein constitute a bargained for term of purchase. Any installation suggestions offered by Shade Sails are provided as a courtesy only and do not provide any separate warranty, extension of this warranty or any other basis for warranty claims. Customer is responsible for all installationplans, permits, engineering and/or installation related construction unless otherwise arranged with Shade Sails LLC. Any damage caused by improper installation (including but not limited to engineering, permitting, construction, faulty materials, etc.) is specifically excluded from any warranty claim.

2) Other Damages / Modification

There is no warranty coverage for damages caused by improper storage, transport, handling, etc., which occurs after delivery of the product. No warranty coverage is offered if purchaser modifies or improperly repairs the product.

3) Implied Warranties

Shade Sails offers no warranties beyond the express warranties contained above. This warranty is the complete and exclusive agreement between purchaser and Shade Sails, superseding all prior representations. No prior representations, oral discussions, informational or advisory brochures or other written correspondences may form a basis for extending this warranty. No implied warranties beyond those provided by law are offered by Shade Sails. Any implied warranties are limited to claims made within one year from the date of purchase.

4) Incidental, Consequential Damages

No provision herein or in any prior discussions, brochures and/or writings of any sort shall extend the liability of Shade Sails for any incidental or consequential damages; including but not limited to damages or injury to other persons, structures or products, lost profits, the cost of substitute equipment or the claims of third parties.

5) Remedy

In the event of a defect in materials and/or workmanship within the warranty period, customer may return the product to Shade Sails at customer’s expense, together with a brief, clear statement describing the reason for the return. Shade Sails shall determine whether the warranty applies, and shall then, at their option, either repair, replace or refund the product at’s discretion.

6) Return

In the event any term or provision of this Shade Sails Limited Warranty is unacceptable to purchaser, purchaser may elect to return the un-used product within 30 days and shall be entitled to a refund of purchase price. Opened (unfolded) sails must be inspected for re-sale and a 15% re-stocking fee will be charged. Soiled sails or sails that have evidence of use can not be returned.