Please make your selection with care.  Some products may not be returned (see below).  Others are subject to a restocking fee.

All canceled orders are subject to processing fees if refunded amount is not applied as credit for future orders. All products made to order, if an order is cancelled and has already been cut, it is subject to be charged a 10% restocking fee.

 

E-mail us before returning anything: returns@shadesails.com

Do Not Send Returns Back To The Warehouse Address on Shipping Label!  They Will Get Lost!

No refunds after 30 days.

 

Custom Sails  Not returnable except in the case of an error on the part of Shade Sails, LLC.

Shipping is free when your purchase is over $39.  However you will be charged for shipping against any return equal to our cost of shipping and handling.  Note, some items come from New Zealand and may cost as much as $200 in shipping. (shipping generally ranges from $15 to $200 or more depending on item)
 
You are responsible to pay the return shipping fee when you return an item for any of the following reasons:
  • You refuse a delivery without inspection
  • You miss a delivery appointment
  • You return a non-defective or undamaged product

 

Plans/Engineering

No refunds on plans or engineering services.

 

Skyclipse 320 & Skyclipse 370

Skyclipse 320 & 370 sails are made to order from stock patterns.    Skyclipse 320 & 370 sails ship Express Post via Air direct from New Zealand.

Only some Skyclipse 320 and Skyclipse 370 sails are returnable or can be exchanged. The following colors may be returned or exchanged minus a 20% restocking fee and our actual shipping, handling, and payment processing costs:  Desert Sand, Coastal Cream, Karloo, and Chino. 

These ship direct from our New Zealand facility and generally take 2-3 weeks by International Express Mail via New Zealand Post and USPS.

NOTE: Skyclipse 320, Skyclipse 370, and Custom Sails are shipped via United States Postal Service. Providing a valid USPS delivery address is the responsibility of the customer.  Any losses due to provision of an invalid delivery address are the sole responsibility of the customer.

 

WAVES
Custom WAVES are not returnable.

 

Goods received damaged or defective will be replaced upon return. e-mail returns@shadesails.com before returning to acquire return shipping labels.

Warranties: All warranty issues are the responsibility of the manufacturer and should be addressed to them. Shade Sails makes no warranty as to the suitability of the products sold.

Applicable building codes and community regulations vary from place to place. It is the responsibility of the buyer to obtain any permission required by the local government or community

e-mail us before returning anything: returns@shadesails.com